Frequently Asked Questions:

Q: Is your payment page secure?
A: Yes, we use a fully secure payment provider which enables us to accept credit card payments via the internet, or over the telephone.

Q: Are our details safe and secure?
A: Yes, no secure payment details are kept, if the order is placed via the telephone then payment details are always shredded.

Q: How are goods despatched?
A: Goods are delivered via Royal Mail or Courier (depending on the size of the package).

Q: If I purchase a Wireless System and the thickness of my walls or obstructions prevent it from working, can I send it back?
A: Yes, because we can only give our customers advice based on the details we are given, we have a Wireless Guarantee which allows customers to return a Wireless Product within 30 days for a full refund or upgrade (provided the goods and packaging are undamaged). 

Q: I am struggling to decide which products to select, do you have technicians available to give advice?
A: Yes, we have fully trained technicians who can give you good honest advice by telephone & email.

Q: If I need advice, what would you need to know from me?
A: Depending on which type of product you are needing, would depend on what questions we would need to ask, the best advice would be to contact us by email with a brief description, our technical sales team would then reply asking your relevant questions which will hopefully lead to us being able to give you a recommendation.   

Q: If we purchase a system from you, do you have technical staff available to give us advice?
A: Yes, we have a technical department who can give you advice by email or telephone Monday - Friday.

Q: Do your goods come with warranty?
A: Yes, all of our goods come with a full one years return to base warranty.

Q: Do you test the products before selling them?
A: Yes, all products we sell are tested before we decide to place them in our product range.

Q: If I have a problem with a product during the warranty period, what do I do?
A: If you do have a problem with a product during the warranty period, please contact our service department who will give you advice on how to overcome the problem, or how we can get it replaced (full terms and conditions clearly shown in this web site). 

Q: We live in Europe, do we have to pay UK VAT when receiving the goods in our own country?
A) By UK Law, we have to charge UK VAT to customers in Europe unless we are given a European VAT Number that is relevant to our customer, if this European VAT Number is validated by the UK VAT office, we are allowed to despatch goods with no UK VAT. 

Q: How long has Ultra Secure been trading?
A: Since April 2003, so you are in good hands. 

Q: Can we trust you to give us good advice?
A: Yes, definately, we really do pride ourselves in giving good honest, no obligation advice.

Q: Where do the products originate?
A: The goods are sourced and purchased from the Far East & USA, we spend a lot of time and resource in visiting exhibitions and factories looking for the best partners.

Q: Will you deliver to anywhere?
A: Yes, we have delivered to all countries over the last few years, delivery charges do however vary from country to country, we do only charge carriage at cost (full details within this web site).   

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