Delivered by DHL, tracked, in 3–5 working days
Every order is prepared by our team at our global distribution centre and handed to DHL, with tracking from the moment it leaves us. Delivery anywhere in the European Union is free from €150.
- DHL, trackedon every order
- 3–5 working daysfast despatch from stock
- Free from €150€15 for smaller orders
- Faster on requestask us before ordering
From our shelves to your door
- 1
You order
Pay securely by card or PayPal. Your order confirmation arrives by email.
- 2
Prepared at our distribution centre
Picked, checked and packed from stock by our own team in France. Assembled systems are paired and tested by our technicians first.
- 3
On its way DHL
You can follow your parcel with DHL tracking as soon as it leaves our distribution centre.
- 4
At your door
Delivered within 3–5 working days. Most deliveries are signed for.
Not quite right? Returns are free within 30 days. How returns work
Delivery costs
| Destination | Orders under €150 | €150 and over |
|---|---|---|
| European Unionevery EU country | €15 | Free |
| Europe outside the EU and worldwide | Times and costs on request: contact us | |
Prices include VAT, and the price at checkout is all you pay.
VAT and business customers
Your order ships from our distribution centre in France, inside the EU. Our prices include French VAT at 20%, and there is nothing more to pay on delivery.
Buying for a business? If your business has a valid EU VAT number, we can remove the VAT from your order, as per EU law (intra-EU supply, reverse charge). Enter your VAT number at checkout, or email it to us with your order number.
Need it sooner?
Faster delivery may be possible on request, depending on your order (for example assembled systems, or products containing batteries, which follow specific transport rules). Email us before ordering and we'll look into it.
Good to know
How do I track my parcel?
As soon as your order leaves our distribution centre, you can follow it with DHL tracking, right up to your door.
Does someone need to sign for it?
Most deliveries require a signature. If you ask for a parcel to be left without a signature, this is at your own risk, so we're happy to deliver to a different address where someone can sign, such as your workplace.
What about special orders and assembled systems?
They may need a little longer: we'll confirm the timing by email. Every assembled or configured system is paired and tested by our technicians before despatch, so it works straight out of the box.
What if DHL is delayed?
Occasionally, events beyond DHL's control, such as severe weather, can hold a parcel up. If that happens, we work with DHL to get your order to you as quickly as possible, and keep you informed.
Do you deliver outside the European Union?
Yes. We regularly send orders to many countries in Europe and around the world: contact us and we'll quote delivery times and costs, including any import charges at destination, before you order.