UltraCOM2 Wireless Intercom

Q: What power supply does the Caller Station require?
A: 12 - 24v DC or 4 x C Batteries.

Q: How can I power the Caller Station?
A: You can power the Caller Station with the following:

• 12v - 24v DC supply (directly from a Electric Gate or Door circuit board).
• 4 x C Batteries.
• 12v Plug in Transformer.

Q: If I use the Battery option, how long will they typically last?
A: Most domestic applications would operate for between 12 - 18 months using a good set of Batteries.

Q: The UltraCOM will not release the Output Relay to release my Gate or Door?
A: Please check the Child Lock is not Engaged on the Handset / Handsets (is there a line through the padlock symbol on the bottom right of the screen on the handset).

Q: How do we Engage or Disengage the Child Lock on the Handset ?
A: Press the Down Button then Central Padlock Button on the Handset.

Q: What Wireless range does the standard Intercom have?
A: The UltraCOM is tested at 600 metres (open air), which equates to around 200 - 400 metres in most applications (depending on the nature of obstructions between the Caller Station and Handsets).

Q: Can I increase the range of the UltraCOM?
A: You can add an External Aerial (to fit onto the back of the Gatepost) which will help with Wireless Transmission (as this aerial removes the gatepost from the obstruction).

Q: What do I need to do if I add an Aerial?
A: Connect it to the cable inside the Caller Station and move the Aerial Switch to the External setting.

Q: Can I increase the range any further?
A: On the UltraCOM2 there is a switch inside the Caller Station and matching program inside the Handset, this can be changed to setting 1 (which will slightly change the frequency helping if there is some local interference).
A: You could add a Aerial lengthening cable (which doesn't increase the range but may allow the Aerial to be positioned in a location away from some other obstruction).

Q: Can I connect the Caller Station to all Electric Gates & Doors?
A: The UltraCOM2 can be used to operate most Electric Gates or Doors, proving these can operate using a Momentary N/O (normally open) or N/C (normally closed) Input signal (which most do as standard or with the help of an additional relay).

Q: Is the Caller Station weatherproof?
A: Yes (IP54) together with the additional Hood (which provides even more protection).

Q: I have just added an additional Handset to my UltraCOM2, and both Handsets are now being Intermittent?
A: Please ensure that all Handsets and Caller Stations are working on the correct setting (1 or 2).

Q: Do I have to use the Hood?
A: The Caller Station is IP54 (but we do recommend using the hood as this provides additional protection against the weather).

Q: How many Caller Stations can I use with each UltraCOM Intercom?
A: You can use a maximum of 2 x Caller Stations.

Q: How many Handsets can I use with each UltraCOM Intercom?
A: There is no limit to how many Handsets can be used.

Q: My Handset is Calling me, but the Visitor cannot hear me?
A: You need to press the side button on the Handset whilst talking (this is a security/privacy feature so that the Intercom is transmitting only when it is required).

Q: If I have multiple Handsets, can these communicate with each other?
A: Yes, the users could talk to all other Handsets (once communication is established then this connection will be private).

Q: How does the Handset Call?
A: Chime, Vibration & Flashing Feature.

Q: How do I operate a Gate or Door by using the Handset?
A: Once you have established that you are happy to allow the Visitor access, press the Unlock Button on the Handset (centre location).

Q: Is the Handset portable?
A: Yes the Handset is charged in the docking station provided, but is fully portable when charged.

Q: My Handset will not turn ON?
A: Hold and keep Holding the Red Telephone Symbol on the Handset (whilst the handset is in the charging cradle).
A: Ensure the Handset is sitting correctly inside the Charging Cradle.
A: Remote the Battery from the Handset for 5 seconds (then refit).

Q: The Caller Station will not Call the Handset, there is a Red Light staying ON?
A: Please power down the Caller Station for 5 seconds, and then Power back up.
A: Please remove the link to the Gate or Door Lock and test (if the Intercom then works please check the lock).

Q: What Gate Boards can the UltraCOM operate the Gate using the Internal Handset or Keypad ?
A: The vast majority of Gate Boards will have a N/O (normally open) Volt Free Connection that when connected to the N/O Output of the UltraCOM (by cable) will allow the Gate to be Operated, some are listed below (if they are not listed below please contact the Gate Board manufacturer or refer to the correct manual):

• Nice (model MC824H).

Caller Station:

• Power Supply Options (not supplied as standard):
• 12v - 24v DC.
• 4 x C Batteries.
• 12v Plug in Transformer.
• Battery Life: 12 - 18 months (in most domestic applications).
• Front or Rear Door/Gate Operation: Yes (if 2 caller stations are purchased).
• Operating Range: 600 metres (line of sight).
• Built in Chime: Yes (when call button is pressed).
• Size: 150 (H) x 125 (W) x 33 (D) mm.
• Aerial: Internal (standard) or External (optional).
• Momentary Output:  N/O or N/C.
  
• N/O Dry Output Relay (for duration of the chime). 
• Optional Aerial Connection: Cable 250 mm Long with Screw Connection.
• Operating Frequency: 863 - 869 Mhz.
• Weatherproof: Yes (IP 54).
• Colour: Silver Caller Station & Silver Hood.

Outdoor Hood:

• Material: Thermo Plastic.
• Colour: Silver.
• Size: 160 (H) x 138 (W) x 85 (Deep at Top) mm.
• UltraCom Fixing Method: 8 x Self Tapping Screws (supplied).

Portable Handset:

• Alert Methods: Chime, Vibration & Flashing Feature.
• Volume Control: Yes.
• Ringtone Volume Adjustment: Yes.
• Handset to Handset Option: Yes.
• Door or Gate Release Functions: Yes.
• Battery Level Indicator: Yes.
• Front & Rear Gate Indicator: Yes (if used with 2 caller stations).
• Indoor Temperature Indicator.
• Push to Talk Feature (for secure communication).
• Missed Call Indicator.
• Size of Handset: 150 (H) x 50 (W) x 22 (D) mm.
• Size of Charging Cradle:40 (H) x 62 (W) x 50 (D) mm.
• Charger Type: 2 & 3-pin Plug supplied.
• Charger Input:100 - 240v AC.
• Charger Output: 6v DC 500mA.
• Operating Frequency: 863 - 869 Mhz.
• Operating Range: 600 metres (line of sight).
• Battery Type: 3.7v 1100 mAH Lithium Re-chargeable.